EZFlower Privacy Statement


Our contact details are:
EZFlower B.V.
Adres: 155-19
Legmeerdijk 313
1431 GB Aalsmeer
The Netherlands


If you have questions about this Privacy Statement, please contact us or by post to the address mentioned above.


Commitment to Protecting Your Privacy
EZFlower B.V. is committed to protecting the privacy of its customers and visitors to its websites.


EZFlower B.V. views the protection of personal information as being of fundamental importance to the operation of its business.


Personal information about customers and website visitors is stored securely and treated with the utmost care. EZFlower B.V. complies with the requirements of the Personal Data Protection Act, the GDPR (General Data Protection Regulation – EU), and other privacy legislation.


Which Personal Information Do We Process?
EZFlower B.V. gathers personal information in the course of providing our services.


EZFlower B.V. might store your details when you take out a subscription to a newsletter, register an interest in one of our services, use our website or webshop, or contact EZFlower B.V. for some other reason.


The personal information we might store includes:
– Name, Address, Telephone, E-mail address, IP address;
– Company name, your working role at your Company;
– Financial information (bank account number);
– Information relevant to ordering and supplying or provision of services;
– Information relevant to calculating and recording income and expenditure, and to making and collecting payments;
– Information relevant to maintaining contact with suppliers.


EZFlower B.V. will keep your personal information stored as long as needed to be able to supply you with our services, to comply with legal obligations, to settle disputes, and to be able to keep and fulfill agreements.


What Do We Use Your Personal Information For?
EZFlower B.V. uses your personal information for the following purposes:
– Supplying, ordering, or providing services;
– Calculating and recording income and expenditure, and making and receiving payments;
– Collection of receivables, including those which are to be placed in the hands of third parties, as well as other internal management activities;
– Taking care of transport for delivery of goods and services;
– Maintaining contact with suppliers;
– Handling disputes and auditing accounts;
– Cooperation for assessment or collection of municipal, provincial, and water board taxes;
– Implementation or application of legal obligations.


On What Basis Do We Process Your Personal Information?
We process your personal information within the context of executing agreements made between us, namely the agreements we have made with a customer for the delivery of flowers and related products.


You are obliged to provide personal information as a result of a legal or contractual obligation, or because of a condition that is necessary for closing an agreement.


Sharing of Information
We will not disclose your personal information to third parties or otherwise make it publicly available, except under the circumstances described below.


In the context of this processing, your personal information can be shared with the following parties:
– Companies within our group;
– Our information processing staff;
– External advisors;
– External service providers;
– The tax office;
– Supervisory authorities.


The case may arise whereby we have to disclose your personal information due to a legal requirement, by order of supervisory or other government bodies, to protect or defend our rights, to investigate illegal activities or alleged fraud, or to prevent or act against violations of applicable conditions.


We also reserve the right to transfer personal information that we have collected about you in the event that we sell or transfer (part of) our business activities.


Distribution to Third Parties
EZFlower B.V. may use third-party services to process your information in accordance with this Privacy Statement. These third parties will act as an information processor for EZFlower B.V.


EZFlower B.V. will always have an information processor agreement with these parties in which we declare sufficient safeguards regarding technical and organizational security measures.


EZFlower B.V. will only provide information to third parties with your prior consent or if required by law and regulation.


Viewing Your Personal Information
You are entitled to view the personal information EZFlower B.V. has stored about you at any time. If any information is incorrect, you can ask us to change the data, or you can ask us to remove it.


EZFlower B.V. reserves the right to ask for proof of identity for verification, from anyone who asks to view or alter personal information.


To view or correct your personal information, please contact us.


We will reply as soon as possible, but always within four weeks after the request.


Withdrawing Your Permission
If you have given EZFlower B.V. permission to collect personal information as described in this Privacy Statement, you can withdraw this permission at any time.


In every mailing from EZFlower B.V., there is a link to change your preferences or to unsubscribe from our mailings.


Furthermore, If you no longer want to receive information about (new) products and services by post, you can contact us.


Please note that you have the right to file a complaint about the processing of your information with a supervisory authority if you believe that this processing infringes privacy regulations. For the Netherlands, the supervisory authority is the Dutch Data Protection Authority.


Tracking Technologies
EZFlower B.V. and our information analytics provider(s) use(s) cookies and tracking scripts on our websites to enable EZFlower B.V. to analyze visitor behavior to improve the quality of our websites and to improve the visitors’ browsing experience.


EZFlower B.V. will only use cookies to collect information for targeted communication, including the provision of service information and targeted marketing of products and services provided by EZFlower B.V, with your prior consent.


EZFlower B.V. could use your computer’s IP address for this purpose. The IP address is a number that is automatically assigned to your computer when you browse the internet. Your IP address can be used to see how you are using the website and for analysis and reporting purposes.


We would like to point out that if you disable cookies and tracking, some services may not be available to you.


A cookie is a small file sent from a website and stored on the user’s device by the user’s web browser. When you return to this website at a later time, the website will check if the cookie exists. This way, the website can recognize the visitor.


EZFlower B.V. uses cookies for analyzing purposes so we can improve our services. For instance, by examining the use of our websites, we can make our websites more accessible and easier to use for your benefit.


Consent for Placing Cookies
You can delete cookies at any time by clearing your browser history.


The following disclaimer outlines the terms and conditions governing the use of your personal information by EZFlower B.V. By engaging with our services, you acknowledge that you have read, understood, and agreed to the terms described in this Privacy Statement.


Changes to our Privacy Policy
EZFlower B.V. reserves the right to make amendments to this Privacy Statement. Please check this Privacy Statement regularly for the latest version.

This document was last updated on December 22nd, 2023.

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